Frequently Asked Questions about the Colosseum in Rome

After completing your purchase, you will receive a confirmation email with your booking details.

Tickets will be sent by email up to 24 hours before the visit or, if you book less than 24 hours in advance, up to 1 hour before the visit.

For guided tours, tickets may be provided directly at the meeting point. If you book a combined experience, you may receive the tickets for each monument separately and at different times.

Yes. You can present your tickets directly from your mobile phone, provided the QR code is clearly readable. There is no need to print them.

Tickets to the Colosseum are nominative. For this reason, the first and last name of each visitor are required, and it may also be necessary to provide identity document details. Please check the information before submitting it, as changes are subject to the booking conditions.

No. Once the booking request has been made, it is not possible to change the name, date or time, or cancel the tickets. Refunds are also not available for personal, medical or work-related reasons, or due to trip cancellation.

These conditions are displayed during the purchase process and must be accepted before completing the booking.

The only exception is if the monument closes. In this case, you will automatically receive a 100% refund of the ticket amount through the same payment method used for the purchase.

No. Under current consumer regulations, the right of withdrawal does not apply to services related to leisure or recreational activities scheduled for a specific date.

During the purchase process, you can check the available payment methods. In general, you can pay by bank card and, when enabled, via Google Pay or Apple Pay. All transactions are carried out through a secure payment environment.

Check that your payment details are correct and that your bank has authorised the transaction. If the payment is not completed, try again after a few minutes or use another available payment method. Before making the purchase again, check your email and bank transactions to confirm that a booking has not already been created. If the problem persists, contact our support team.

Check your spam, junk and promotions folders and make sure the email address provided during the purchase is correct. Please take into account the delivery time indicated for the experience. If that period has already passed and you still have not received the documentation, contact our team and provide your booking reference.

The content of the booking depends on the option selected. Before completing your purchase, you can check the monuments, areas, services and resources included, as well as anything that is not part of the experience. Always check the "What's included" section on the product page.

All visitors must present an original and valid identity document. The details must match those provided during the booking, as the tickets are nominative.

Photocopies or digital copies of the document are not accepted. Minors must also carry their own documentation and be accompanied by an adult.

With Feel The City, you can check up-to-date availability for visiting the Colosseum and book easily and securely. You will receive confirmation of your purchase once the booking is completed, together with clear instructions and all the information you need to prepare for your visit with peace of mind.

If the monument's closure prevents the visit from taking place, you will automatically receive a 100% refund of the ticket amount through the same payment method used for the purchase.

The audio guide is used directly from your mobile phone or tablet and accompanies you throughout the visit with narration, images, HD videos, interactive resources and a 360° virtual tour. It is available in 10 languages so you can enjoy the visit in the language you prefer.

You will need a mobile phone or tablet with an internet connection and sufficient battery, as well as headphones to listen to the content during the visit. Before your visit, you will receive the necessary instructions to access the audio guide.

The booking includes access to the monuments and the services specified in the experience. Before completing your purchase, check which areas are included, whether each visit includes an audio guide and the scheduled times for each admission.

The date and times for each monument are indicated during the booking process and in the purchase confirmation. Check this information before booking and take into account the time needed to travel between the different sites.

The time required depends on the recommended duration for each monument and the distance between them. Check the experience information and allow enough time for travel and access controls.

The Colosseum has an accessible route covering much of the first level, with access to the second level by lift. Accessible routes are available in the Roman Forum and Palatine Hill, although the terrain includes uneven sections and some slopes. If you need assistance or have specific requirements, check the conditions of the experience before booking.

For general admission to the Colosseum, it is recommended to arrive 15 minutes before the confirmed time. If your booking information indicates that you should arrive earlier or specifies a particular meeting point, always follow those instructions.

Yes. During the booking process, you can select the day and time of each visit independently, allowing you to organise both visits according to your stay in Rome.

The ticket includes the Colosseum, Roman Forum, Palatine Hill and current exhibitions. It does not include access to the Arena, Underground, Third Level or Imperial Forums.

Yes. The experience includes an audio guide for the Colosseum, Roman Forum and Palatine Hill, as well as for the Vatican Museums and Sistine Chapel. You will need your own smartphone and headphones to use it.

Yes. The booking includes admission to the Colosseum, access to the Roman Forum and Palatine Hill, current exhibitions and the audio guide.

This ticket adds access to the Colosseum Arena to the visit of the first and second levels of the amphitheatre, the Roman Forum and Palatine Hill. It also includes current exhibitions and the audio guide.

The expected time inside the Colosseum with the Full Experience Arena option is up to 90 minutes. It is recommended to allow approximately another 2 hours to explore the Roman Forum and Palatine Hill.

Due to high demand and in order to guarantee ticket availability, the final time may vary by up to 180 minutes before or after the time requested during the booking process. Once you receive your ticket, you must enter the Colosseum at the confirmed time shown on it.

No. The ticket only allows access to the Arena level for approximately 20 minutes. It does not include access to the seating areas or the Colosseum Underground.

You can visit them within the 24 hours before or after the reserved time for access to the Arena. The ticket allows one admission to the Roman Forum and Palatine Hill complex.

These are special archaeological and museum areas within the Roman Forum and Palatine Hill, such as the Houses of Augustus and Livia, Santa Maria Antiqua, the Domus Tiberiana and the Palatine Museum. Access is subject to the opening hours, capacity and opening conditions of each site.

Allow between 1.5 and 2 hours to visit the Colosseum and less than one hour to visit the Pantheon. You should also take into account the travel time between the two monuments.

Yes. You will have an audio guide for the Colosseum, Roman Forum and Palatine Hill, as well as another dedicated to the Pantheon of Rome.

The two monuments are located in different areas of central Rome. The walk takes approximately 25 minutes, so it is advisable to allow enough time between the two visits.

The general admission ticket allows you to visit the first and second levels of the Colosseum, the panoramic terraces, the Colosseum Museum, the Roman Forum, the Roman Forum Museum, Palatine Hill and current exhibitions. It does not include the Arena, Underground or upper levels reserved for other ticket options.

The duration depends on the ticket option: the expected stay is 75 minutes with general admission, up to 90 minutes with Full Experience options, and around 20 minutes when the ticket only allows access to the Arena.

No. Once your ticket has been confirmed, you must arrive at the time shown on it. If the time requested during the purchase has been adjusted, the final time communicated in your booking documentation will be valid.

Yes. Access to the Colosseum is subject to security checks. Advance booking does not allow you to bypass these checks, so there may be a waiting time and you should arrive as early as indicated in your confirmation.

Only hand luggage measuring no more than 30 × 40 × 15 cm is permitted. The Colosseum Archaeological Park does not have a cloakroom or luggage storage facility, so you should avoid bringing suitcases, large backpacks or other bulky items.

The Roman Forum, Palatine Hill and some areas of the Colosseum have uneven surfaces, ancient steps and slopes. Comfortable, stable footwear is recommended; heels and flip-flops are not advisable. Appropriate clothing suitable for the monumental nature of the site is also required.

Dogs are not allowed inside the Colosseum. Small dogs weighing between 5 and 10 kg may only enter the open areas of the Roman Forum and Palatine Hill, provided they are kept inside a carrier. Assistance and therapy dogs are subject to their specific access and documentation requirements.

Minors must be accompanied by an adult and carry their own original identity document. For Feel The City experiences, the conditions and prices applicable to each age group are displayed during the booking process.